Family Suites

Question 1

STANDARD RATE METHOD OF BOOKING

Answer

Best price guaranteed when booking on our site compared to other online portals.

Free cancellation within 7 days from check in for the Standard rate and Food&Wine rate
Credit card required only as a guarantee with the possibility of payment on site at check-out.
Tourist tax: €2 per person per night for the first 5 nights from age 10.

Question 2

PENALTIES AND CANCELLATION CRITERIA

Answer

From 6 days before check-in, no-shows, or early departures, the penalty is 100% of the amount and will be charged to the card left as a guarantee.

Question 3

BeSafe Rate Plus

Answer

100% Prepaid Rate
Includes accommodation, breakfast, and access to the outdoor pool from May to October.

Did you know that 80% of holiday cancellations occur only a few days before departure? BeSafe Rate protects your holiday and that of your loved ones before and during your stay.
1. CANCELLATION FOR ANY DOCUMENTABLE CAUSES (e.g. flight cancellation, illness, accident, holiday cancellation) up to the day of check-in and refund of up to 100% of the prepaid amount.
2. ASSISTANCE DURING YOUR STAY: from arrival to departure, you can benefit from medical assistance, luggage guarantee, theft and roadside assistance.
3. DEDICATED CUSTOMER CARE before, during and after your stay.
Before booking, read the Insurance Policy at
https://www.travel.besafesuite.com/insurances/besafe-plus

Question 4

RATE NOT REFUNDABLE

Answer

Cancellation is not allowed. Upon receipt of booking, we require payment of the total amount of the stay. Tourist taxes are excluded and will be payable on departure.

Question 5

When are CHECK-IN and CHECK-OUT available?

Answer

Check-in is available from 14.30 to 20.30.

For arrivals outside the established range, we kindly ask you to contact us in order to better manage your check-in

Check-out is available by 11.00 am.

Upon our availability you can use the room (and the pool in the months of opening) until 18.00 with a supplement of 40% of the daily amount of the room.

Question 6

When can I swim in the pool? Do I need towels?

Answer

The pool is open from mid-May to end September, is not heated and is open from 10.00 to 19.00. It is necessary to access the pool with the appropriate towels.In the room you will find a pool towel per person included in the rate. Any changes and/ or towels in addition will be considered extra: you can request them at the reception rental cost € 2 each

Question 7

You can stay with our four-legged friends?

Answer

Yes, we accept dogs and cats. We charge € 20 per night for dogs and € 10 for cats. For dogs in the room you will find a kennel and a bowl.

Please see our policy below.

Notices: As they do not have areas specifically equipped for the stay of animals, their circulation in the farm areas is subject to the use of a leash.

The owners are requested to take care of the cleaning and toilet of their pets.

During their absence, the owners should make sure that their animals do not suffer from loneliness with unpleasant consequences not only for their own health but also for the quiet of the farm and the decor of the room. In case of damage to property or persons, compensation will be requested from the owners.

Pets are not allowed in the poolside and in the breakfast room.